Provider Resources

1. Make sure the lock-button icon is not engaged. At the top of the screen there is a small lock/unlock icon — make sure it is unlocked.
2. Make sure the lead wires are plugged in, carbon rubber pads connected (one in each water bay), and feet are inserted. The intensity will not engage until the user is engaged.
3. Make sure hands are not wet when touching the touch screen.
4. Make sure the buttons are not being pressed too hard — a light touch/tap is all that is needed.
5. Make sure the device was not dropped in water.
6. Shut down the device, charge for 24 hours, and restart the device.

1. Make sure the lead wires are plugged in, carbon rubber pads connected (one in each water bay), and feet are inserted. The intensity will not engage until the user is engaged.
2. If your neuropathy is late stage, there could be a lack of sensation in your feet. Confirm the stimulation is working by inserting your hands into the bays with the intensity up — if you feel the intensity, the device is working. Be careful not to over-stimulate the feet in this scenario by turning the device up too high.
3. Add more salt to the water.
4. Replace the lead wires if the device is over 6 months old.

1. Charge the device for 24 hours.
2. Hold down the power button on the side of the device for 3–5 seconds.

1. Charge the device for 24 hours.

1. Make sure the cord is firmly connected to the wall and into the power brick.

Make sure the device is on the blue mode (second setting), not the green mode (first setting). The blue mode powers both the red lights and the infrared lights; the green mode powers just the red lights.

Important: Never crease the LED wrap by folding it in half and then putting pressure on it.

1. Hold the power button down to turn on or off. Tap to change modes — the device will automatically cycle from Mode 1 to Mode 2.
2. For issues with stimulation, charge the device for 24 hours to make sure the battery is fully charged.

When charging:

• Make sure the device is facing the right way — check that the two metal prongs line up with the two corresponding holes on the back of the device.
• Plug the lead-wire pigtails in firmly.
• Replace the gel pads.

Do not stand on the Quake Plate.

If there is a loud plastic-on-plastic grinding sound, the top plate needs to be adjusted:

1. Turn off the Quake Plate and push the top plate horizontally away from the grinding noise — that is, away from where the plastic-on-plastic sound is most prominent.
2. Turn the Quake Plate back on and check whether the noise improves. You may need to repeat this a couple of times to see improvement.
3. Press in the middle of the plate with your hands or feet to ensure there is pressure when listening for the noise or noise improvement.

Replace the battery with a LiCB CR2025 3V Lithium Battery:

• Make sure the battery is inserted with the logo side facing up.
• Make sure the battery cover is placed back on before testing.

Order a replacement battery on Amazon →